Returns & refunds
If the bouquet isn’t right or arrived damaged — we’ll help.
When can I request a return?+
Within 24 hours of delivery if the item doesn’t match the description or is damaged.
How do I open a dispute?+
Go to the order → Open dispute, describe the issue, and attach photos.
When do I get a refund?+
After support resolves the case, funds return to the original payment method on the bank’s timeline.